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Hotel Housekeeping ❤ ★

Short description

Training in Hotel Housekeeping aims to build up practical skills needed to perform the professional duties of employees in this specialized unit of each accommodation - an important element of a successful tourist product.

What you will learn

Training in Hotel Housekeeping aims to build up practical skills needed to perform the professional duties of employees in this specialized unit of each accommodation - an important element of a successful tourist product.

Structure

  • Course: Introduction to Hotel Housekeeping
  • Lesson 0. Course Introduction 
  • Lesson 1. What is housekeeping in a hotel?  
  • Lesson 2. Divisions of a Hotel
  • Lesson 3. Housekeeping Department Layout in Hotel
  • Lesson 4: Career path
  • Feedback and Final Test
  • Course: The Housekeeping Department in a Hotel
  • Lesson 0: Course Introduction
  • Lesson 1: Introduction to the housekeeping department
  • Lesson 2: Housekeeping − Areas of Responsibility
  • Lesson 3: Terms and abbreviation used in Hotel Housekeeping
  • Feedback and Final Test
  • Course: Housekeeping Daily Service
  • Lesson 0. Course Introduction
  • Lesson 1. Preparation
  • Lesson 2. Room Basics
  • Lesson 3. Bathroom
  • Lesson 4. Turndown service
  • Lesson 5. Public Areas
  • Feedback and Final Test
  • Course: Guests Interaction
  • Lesson 0. Course Introduction
  • Lesson 1. Professional guest interaction 
  • Lesson 2. Respect guest privacy
  • Lesson 3. Handling guests' items
  • Lesson 4. Requests, gratuities and complains 
  • Feedback and Final Test
  • Course: Health, Hygiene and Safety
  • Lesson 0. Course Introduction
  • Lesson 1. Health
  • Lesson 2. Hygiene
  • Lesson 3. Safety
  • Feedback and Final Test

About the author

Ivanka Shopova

About the institute

UARD - University of Agribusiness and Rural Development, Plovdiv, Bulgaria


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