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  4. TQM Course 2

TQM Course 2 ❤ ★

Structure

  • 1.1 The Ten Elements for Implementation
  • 1.2 Overview and Historical Perspective
  • 2.1 The CEO and Top Management's Commitment 
  • 2.2 Formation of a Steering Committee
  • 3.1 Introducing Quality Function Deployment 
  • 3.2 Hearing the voice of the Customer
  • 4.1 Understanding Critical Processes
  • 4.2 Identifying and Evaluating Critical Processes
  • 5.1 The Concept of Initial Project Teams
  • 5.2 Drawing teams from all levels of the organisation

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