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Course: Guests Interaction
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Course infos
Course: Guests Interaction
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Short description
This is the fourth course from the training "Hotel Housekeeping" and it aims to introduce you basic knowledge about how important is the guest interaction and how to respect guest's privacy. Topics such as handling guest's items, queries, requests, gratuities and complaints are discussed in order to improve housekeeping service.
Structure
Course Introduction
Step 1.1. The importance of guest interaction
Step 1.2. Do's and Don'ts
Step 2.1. Guests' notifications
Step. 2.2. Procedures for "DND" sign
Step. 3.1. Standard for handling guest's belongings
Step. 3.2. Lost property
Step 4.1. Queries and requests
Step 4.2. Gratuities
Step 4.3. Dealing with guest's complains
Course Feedback
Feedback at the end of the training
About the author
Ivanka Shopova
About the institute
UARD - University of Agribusiness and Rural Development, Plovdiv, Bulgaria
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